REFUNDS & RETURNS POLICY
Golden Grams Mobile
Website: https://goldengramsmobile.com
Last Updated: 12/17/2025
1. ALL SALES ARE FINAL
Due to the nature of smoke, vape, and age-restricted products, ALL SALES ARE FINAL, except where required by law.
This includes, but is not limited to:
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Vape devices and disposables
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E-liquids and nicotine products
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Pods, coils, cartridges
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Hemp-derived products
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Accessories and merchandise
Once a product has left the store or has been delivered, it is considered accepted and non-returnable.
2. DOORDASH & THIRD-PARTY DELIVERY ORDERS (NON-REFUNDABLE)
All orders fulfilled through DoorDash or any third-party delivery service are:
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NON-REFUNDABLE
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NON-RETURNABLE
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FINAL ONCE DISPATCHED
Golden Grams Mobile does not control third-party delivery drivers, routes, or delivery timing once an order has been accepted by the delivery partner.
Limited Exceptions (Discretionary Only)
Refunds for third-party delivery orders may be issued only at Golden Grams Mobile’s sole discretion and only in rare circumstances, such as:
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Verified delivery failure
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Order never received due to delivery partner error
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Major device defect confirmed immediately upon delivery
Flavor preference, dissatisfaction, user error, or normal device behavior do not qualify for refunds.
3. IN-STORE PICKUP ORDERS
For in-store pickup orders:
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Valid government-issued ID is required
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Once the order is released to the customer, the sale is final
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No returns or exchanges are permitted after pickup
4. DEFECTIVE DEVICES (LIMITED REVIEW)
Refunds or exchanges may be considered only for devices that are:
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Dead on Arrival (DOA), or
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Have a verified manufacturer defect
Conditions:
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Must be reported within 24 hours of pickup or delivery
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Original packaging required
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Device must show no signs of misuse, damage, or tampering
Consumable items (e-liquids, disposables, pods, coils) are never eligible for return or exchange.
5. NON-REFUNDABLE ITEMS
The following items are strictly non-refundable:
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Opened or used products
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Consumables of any kind
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Clearance or promotional items
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Delivery fees and service charges
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Orders canceled after preparation or dispatch
6. ORDER CANCELLATIONS
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Orders may be canceled only before processing begins
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Once an order is prepared, packed, or dispatched, it cannot be canceled
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Same-day and delivery orders cannot be canceled after submission
7. REFUND METHOD & TIMING
If a refund is approved:
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Refunds are issued to the original payment method only
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Processing may take 5–10 business days, depending on the payment provider
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Delivery fees and service charges remain non-refundable
8. FRAUD & POLICY ABUSE
Golden Grams Mobile reserves the right to:
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Deny refunds for suspected fraud or abuse
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Limit or refuse exceptions for repeat refund requests
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Suspend or permanently ban accounts that violate this policy
9. CONTACT INFORMATION
For questions regarding this policy or to request review of an exception:
Golden Grams Mobile
Website: https://goldengramsmobile.com
Email: info@goldengramsmobile.com
